First Time Importers

You’re in good hands.

Exceptional Customer Service

25+ Years Freight Industry Experience

We can offer guidance for first-time importers

Suitable for both commercial and personal imports

Advice for all customs-related matters

What we do 

Feel confident creating and following the process of importing your goods, backed by over 25 years of freight experience when you work with us. We can help guide you through every step of the importing and exporting process, from the initial steps like getting a client code with NZ Customs to being aware of which party is responsible for paying charges, to organising complete delivery of your goods once they arrive in the country. 

Whether for a one-time import, or ongoing operations, we can assist both personal and commercial importers with their international shipping. 

 

Talk To Us Today To Get Started

What You Need to Know Before You Import

Deciding to source your products from overseas and have them imported into New Zealand may seem like the most economical and hassle-free way to do business. And in many cases, it can be. 

But before you place that first order for an international import, check out just a few of our top tips to ensure you are up to speed with your obligations as an importer before committing to the process.

 

Do you have a client code?

All imports valued at over $1000 NZD require you to possess a client code with NZ Customs, an application you can complete for free to get an importer code. There will be a duty import (the rate depends on the commodity and country it is being shipped from_. Import GST is at 15% of the value of the goods, duty and freight costs. All of these can be claimed back on a GST return. The last transaction fee is the customs and MPI fee, which currently stands at $75.12 + GST (subject to change). 

If you import under $1000 NZD, then your products will be import duty, GST and customs & MPI transaction free. 

 

Can you afford to import the goods you need?

Before planning any kind of overseas import, you will need to consider all potential charges, including transport and insurance costs, storage, finance charges, customs levies and use of our services. 

Ensuring your financial capacity to cover the expenses of importing is crucial. Importation requires a substantial amount of capital for two main reasons. Firstly, due to the significant shipping or transportation expenses, it is more economical to consolidate a few large orders instead of numerous smaller ones. Consequently, import orders tend to be sizeable and consequently entail higher costs.

 

Are these items allowed to be imported into New Zealand?

Some products are not legally allowed to be imported into the country, so it’s crucial to do your research on the eligibility of this venture before sinking any funds into it. These constraints span from complete bans, which encompass substances such as chemicals or medicines, to limitations on specific goods or items originating from particular nations.

 

There are many more factors that go into importing goods from overseas, like choosing and dealing with a reliable supplier, dealing with exchange rate fluctuations, changing trading terms and the risks of importing for the chain of your processes. 

 

For complete, trusted advice, contact our team today.

Hear From Our Happy Clients

Joanne was exceptional! Made getting my cargo through ports and customs stress free. Process Can be very daunting but she explained anything I needed to know made sure everything worked out. Appreciate your work and will definitely recommend just customs.
Sonja McIntyre
Sonja McIntyre
2023-08-28
Go no further than Just Customs! Whether you're just clearing online shopping, business supplies, business stock, or more tricky shipments like live plants, Joanne is amazing! She is extremely prompt with excellent communication through the entire process. Support Small Business - you won't regret it!
Ian D
Ian D
2023-08-16
Used for 2+ years - Always very quick & professional! We had one freight delay during the peak of covid & Joanne was kind enough go above & beyond. Always very happy - highly recommend
Olivia Trilford
Olivia Trilford
2023-08-02
Highly Recommended this company=, Always very helpful and gerat customer service.
Chanudra Rajapakse
Chanudra Rajapakse
2023-08-01
I used Just Customs a while ago for a freight forward and Joanne was phenominal. Recently I was having so many issues with NZ post and I remembered about Just Customs. What usually yook NZ Post 1 week took 24hrs. I will continue to use Just Customs from now on and no one else.
Renee Sciascia
Renee Sciascia
2023-08-01
Joanne is amazing! Always going the extra mile for our company and never fails to make things happen. Best freight forwarder out there!
Noeleen Tuala
Noeleen Tuala
2023-08-01
Joanne provided me with an outstanding service. Joanne really looked after me with the entire process and ensured I understood each step of the way. We ran into a few issues with Customs delays and storage but Joanne really pushed hard to get us a great outcome. Highly recommended.
Kenny Tango
Kenny Tango
2023-08-01
Highly recommend Joanne. She not only saved me $4500 in shipping from my manufacturers, she was so prompt in communication and my shipment flew through customs because of her. It didn’t get held up at all. I paid for everything at the end with one invoice which was super convenient! I am a small business and she was a gem and someone I would continue working with. From China to New Zealand (725kgs worth of product) shipped within a week to my door including customs. How amazing!!!!
Summer Singh
Summer Singh
2023-06-22
I have been using Just customs for around 1 year so far, best thing I have ever done is get Joanne to help me, the communication from her about shipments is great. Joanne has also helped me by organising shipping from my suppliers using her contacts. I feel it is a real personal service that you only really get from smaller dedicated companies such as Just Customs. I highly recommend Just Customs for your next import! Thanks Joanne! Blair Rosson, Automotive Supplies Group NZ
Blair Rosson
Blair Rosson
2023-06-10
I have two imports each week and find Joanne from Just Customs very helpful in processing them fast. There is a noticeable positive difference in services compared to the DHL standard customs clearance team. Joanne doing extra mile to push the carrier to process my shipments without delays.
Andrew Newton
Andrew Newton
2023-02-01
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